Return Policy

Return Policy

Don’t love it? Don’t stress! We are here to make your return process as easy as possible. Know that you can return a product WITHIN 30 DAYS from the delivery date. In such cases, we will gladly offer you a replacement, refund, or some store credit, NO QUESTIONS ASKED.

All items for return must be in their original condition with all original tags still attached. Unworn, unwashed, unaltered, and smell and stain free.

If for any reason, your parcel is damaged, defective or incomplete upon receipt please do send us an email at hello@brightmodest.com and attach photos/videos of the damage so we can help you out right away.

Please provide us the tracking number/proof of shipping for us to track your parcel and as proof.

Once received and inspected, we will then process the refund back to the account that was used to make the purchase.

Non-returnable/non-refundable items include items purchased through retailers, incorrect items purchased, items in good condition, items delivered incorrectly, or items damaged through customer mishandling.


Refund Policy

Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.

For the refund process, you will receive an email notification once your refund request has been processed after receipt and inspection of the returned item.

Once approved, the credit will automatically be applied to the account used to make the initial purchase and the turnaround time will vary according to your payment merchant.

It may take some time before your refund is fully processed, but you can always check back with us or check directly with your bank for confirmation.

Cancellations

If for any reason you changed your mind, you can cancel your order within a 24-HOUR period, prior to us sending the order out for fulfillment. Otherwise, you will have to wait for your item to arrive then return it to us thereafter for a refund.

For more specifics on RETURNS and REFUND POLICIES, please do not hesitate to reach out to us at hello@brightmodest.com or drop us a quick message HERE!